Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy applies to all services booked through Fixigo, including roadside assistance, fuel delivery, puncture assistance, battery jump start, towing, and other vehicle support services.

2. Customer Cancellation

Customers may cancel a service request before it is accepted by a service provider without cancellation charges.

If the service provider has already accepted the request, started travelling, arrived at the location, or begun the service, cancellation charges may apply.

3. Partner Cancellation

If a service provider cancels after accepting a request, the customer will not be charged for that cancelled service. Fixigo may attempt to assign another available provider.

4. Service Not Delivered

If a service cannot be completed due to provider unavailability, technical issues, incorrect assignment, or a verified issue beyond the customer's control, Fixigo may approve a refund after review.

5. Payment Failure

If payment is debited but the booking is not confirmed, the amount will usually be reversed automatically by the bank or payment gateway. If not, customers can contact Fixigo Support.

6. Duplicate Payment

If a customer is charged more than once for the same booking, Fixigo will verify the transaction and refund the duplicate payment where applicable.

7. Wallet Refunds

Approved refunds may be credited to the original payment method or to the Fixigo Wallet, depending on the payment type and service status.

Wallet balances are generally non-transferable and non-refundable unless required by applicable law or approved by Fixigo.

8. Refund Eligibility

Refunds may be approved for:

• Duplicate payments
• Incorrect charges
• Payment deducted but booking not confirmed
• Service not delivered
• Provider unable to complete the service
• Verified billing or technical errors

9. Non-Refundable Cases

Refunds may be declined if:

• The service was successfully completed
• The customer provided incorrect location or vehicle details
• The customer was unavailable at the service location
• The issue occurred due to misuse of the platform
• The refund request is raised after the allowed review period

10. Cancellation Charges

Cancellation charges may vary depending on service stage, provider travel distance, waiting time, and applicable platform rules. Any applicable charge will be shown where possible before cancellation confirmation.

11. Refund Processing Time

Approved refunds are usually processed within 5–10 business days. The final credit timeline may depend on the customer's bank, card issuer, UPI provider, or payment gateway.

12. Disputes

If you believe you were incorrectly charged, please contact Fixigo Support within 7 days of the transaction. Fixigo will review the request and provide an appropriate resolution.

13. Policy Updates

Fixigo may update this Refund & Cancellation Policy from time to time. The latest version will be available on our website or within the app.

14. Contact Us

For refund, cancellation, wallet, or payment-related issues, please contact Fixigo Support.

Email: fixigoo.tech@gmail.com

Website: https://fixigo.tech