Last Updated: July 2026
Welcome to Fixigo. Your privacy is important to us. This Privacy Policy explains how Fixigo collects, uses, stores, protects, and shares your personal information when you use the Fixigo Customer App, Fixigo Partner App, website, and related services.
By accessing or using Fixigo, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.
This Privacy Policy applies to all users including customers, partners, service providers, website visitors, and anyone interacting with the Fixigo platform.
Fixigo is an on-demand roadside assistance platform connecting customers with verified service providers for emergency vehicle services including fuel delivery, battery jump-start, tyre puncture repair, towing assistance, and other roadside support.
The platform consists of:
Throughout this Privacy Policy, "Fixigo", "Company", "we", "our", and "us" refer to the owners and operators of the Fixigo platform.
To provide our services efficiently and securely, we collect various categories of information.
For Partner accounts and where required by law, we may collect:
When payments are processed through supported payment gateways, we may collect:
Fixigo does not store complete debit card or credit card information on its own servers. Payments are securely processed by authorized payment gateway providers.
Location access is one of the core features of the Fixigo platform.
We collect precise and approximate location information to:
For Partner accounts, background location may be collected while the partner is online or actively fulfilling a service request. This enables continuous navigation and real-time tracking even when the app is minimized or another navigation application is in use.
Background location collection stops when the partner goes offline, logs out, or completes the active service request.
Location information may also be collected while the application is open to display nearby services, maps, estimated arrival times, and route guidance.
Fixigo may request permission to access your device camera and media library for purposes including:
Camera access is only used with your permission.
Fixigo uses One-Time Password (OTP) verification to securely authenticate users during account registration and login.
Your mobile number is verified using an OTP sent through authorized messaging service providers. We do not use your mobile number for marketing purposes without your consent.
You are responsible for keeping your OTP confidential. Never share your OTP with anyone. Fixigo employees or representatives will never ask you for your OTP.
Fixigo may send notifications to provide important service updates and improve your experience.
You may disable promotional notifications from your device settings. However, transactional notifications related to active services may still be required for proper platform functionality.
The information collected by Fixigo is used solely to operate, maintain, and improve our services.
Fixigo provides real-time location tracking to improve customer safety and service transparency.
When a partner accepts a service request, live location updates may be shared with:
Location tracking enables customers to:
Location sharing automatically stops after the service request has been completed or cancelled.
Fixigo supports secure online payments through trusted third-party payment providers.
Payment-related information may include:
Complete debit card, credit card, or banking credentials are never stored directly by Fixigo unless explicitly permitted by the selected payment provider.
Customers and partners may rate each other after completing a service request.
Ratings help us:
Reviews submitted through Fixigo may be visible to other users where applicable.
We reserve the right to remove reviews containing abusive, offensive, defamatory, fraudulent, or misleading content.
When you contact Fixigo Support, we may collect:
Support information is used solely to resolve your issue, improve our services, and maintain service quality.
To improve platform reliability, Fixigo may collect technical and analytical information, including:
This information helps us identify bugs, optimize performance, and improve user experience.
Our website and connected services may use cookies and similar technologies to:
You may control cookie settings through your web browser. Disabling cookies may affect certain website features.
Fixigo integrates trusted third-party providers to deliver essential platform functionality. These providers may process limited information necessary to perform their services.
Examples include:
These providers process information according to their own privacy policies and applicable laws. Fixigo carefully selects service providers that meet appropriate security and privacy standards.
Fixigo values your privacy and does not sell your personal information to third parties. We only share your information when it is necessary to provide our services, comply with legal obligations, or protect the rights and safety of our users and platform.
Your information may be shared with:
All third-party providers are contractually obligated to protect your personal information and use it only for the services they provide to Fixigo.
We retain your information only for as long as it is necessary to provide our services, comply with legal obligations, resolve disputes, enforce our agreements, and improve our platform.
Depending on the type of information, retention periods may vary:
| Information | Retention Period |
|---|---|
| Account Information | Until account deletion or as required by law. |
| Service History | Up to 7 years or longer where legally required. |
| Payment Records | As required by financial regulations. |
| Support Tickets | Up to 5 years. |
| Location Logs | Only as long as necessary for service delivery, fraud prevention, and legal compliance. |
When information is no longer required, it is securely deleted or anonymized.
Protecting your information is a priority. We implement industry-standard technical, administrative, and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
These measures include:
Although we take reasonable precautions, no system can guarantee absolute security. Users are encouraged to maintain the confidentiality of their login credentials and immediately notify us of any suspected unauthorized access.
Subject to applicable law, you may have the right to:
Some requests may be subject to legal limitations where Fixigo is required to retain certain information for regulatory, financial, or security purposes.
You may request deletion of your Fixigo account through the application or by contacting our support team.
Upon receiving a valid deletion request:
Deleting your account does not automatically delete information that Fixigo is legally required to retain.
Fixigo services are intended only for individuals who are legally permitted to use our platform under applicable laws.
We do not knowingly collect personal information from children. If we become aware that personal information belonging to a child has been collected without appropriate authorization, we will take reasonable steps to delete such information.
Depending on the location of our service providers and infrastructure, your information may be processed or stored in countries other than your country of residence.
Whenever such transfers occur, Fixigo takes appropriate safeguards to ensure that your information continues to receive an adequate level of protection consistent with applicable privacy laws.
Fixigo complies with the privacy and data handling requirements established by major mobile application marketplaces, including Google Play and the Apple App Store.
Permissions requested by the application are limited to those necessary for core platform functionality. For example:
Background location, where applicable, is used only while a service provider is online or actively fulfilling a customer request.
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.
Updated versions will be published on our website and within the application. Continued use of Fixigo after such updates constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the details below.
| Company | Fixigo |
|---|---|
| fixigoo.tech@gmail.com | |
| Website | https://fixigo.tech |
| Support | Available through the Fixigo mobile application. |
By accessing or using the Fixigo platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this Privacy Policy, you should discontinue use of the platform.
This Privacy Policy forms an integral part of your use of the Fixigo Customer App, Fixigo Partner App, website, and all related services.
If you register as a Fixigo Partner (Service Provider), additional information may be collected to verify your identity, ensure service quality, comply with applicable laws, and enable you to receive service requests.
This information may include:
This information is used solely for operating the Fixigo platform, maintaining marketplace safety, processing earnings, and complying with applicable regulations.
If you use Fixigo to request roadside assistance, we collect information necessary to provide the requested service.
This may include:
This information allows Fixigo to connect you with nearby verified service providers and ensure safe and reliable service delivery.
Fixigo actively monitors accounts and transactions to prevent fraud, abuse, unauthorized access, and misuse of the platform.
We may investigate suspicious activities including:
Where necessary, accounts may be temporarily suspended while investigations are conducted.
Fixigo complies with applicable privacy and data protection laws, including laws relating to electronic communications, consumer protection, payment processing, and data security.
Where required by law, we may disclose information to government authorities, courts, or regulatory bodies after receiving valid legal requests.
This Privacy Policy shall be governed and interpreted in accordance with the laws of the Republic of India.
Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts where Fixigo operates, unless otherwise required by applicable law.
By creating an account, accessing the website, installing the Fixigo Customer App or Fixigo Partner App, or using any Fixigo services, you expressly consent to:
You may withdraw certain permissions through your device settings. However, disabling required permissions such as location may prevent certain features of the platform from functioning correctly.
While Fixigo implements commercially reasonable safeguards to protect your information, no internet transmission or electronic storage method is completely secure.
Accordingly, Fixigo cannot guarantee absolute security of information transmitted over the internet. Users acknowledge this inherent risk when using online services.
Nothing in this Privacy Policy limits any legal rights available under applicable law.
For questions regarding this Privacy Policy, data protection practices, or your personal information, please contact us.
| Company | Fixigo |
|---|---|
| fixigoo.tech@gmail.com | |
| Website | https://fixigo.tech |
| Support | Available through the Fixigo mobile applications and official website. |
Fixigo is committed to protecting your privacy, securing your personal information, and maintaining transparency in how data is collected and used. We continually improve our privacy practices to provide a secure, reliable, and trustworthy roadside assistance platform for customers and partners alike.
Thank you for trusting Fixigo.